Vellora Jewelry

From our craftsmen to our customers to their
love ones and up to their generations

FAQs

Genuine gold or gold plated?

All the items are made from genuine and authentic gold (10K, 14K, 18K). Vellora Jewelry don’t sell gold-plated fashion accessories.

How much is your gold per gram?

We sell on a per product basis & we don’t divulge information regarding the weight. But, rest assured that the prices are reasonable.

Do you have a physical store?

Currently, Vellora Jewelry only sells online in order to present you with the largest variety of options possible. We do have a local office located in Meycauayan, Bulacan Philippines.

How are the prices lower than other jewellers?

Vellora Jewelry operates online avoiding many unnecessary costs while many retailers are obliged to high costs of operating in physical stores. You can read our Pricing Policy for more information.

How can I know that your company is real?

Vellora Jewelry operates nationwide with local appearance in Bulacan, Philippines. Our office is registered with the legal and commercial authorities in its locality. We are a rooted company and we work continuously to expand our local offices to provide our customers with better services.

How is it beneficial to buy online at Vellora Jewelry?

Buying on the Vellora Jewelry website is just like having a private jewelry store dedicated to yourself. It is very easy to browse any product and see it with the metal and gemstone combinations of your choice. The store is available to you 24/7 and you can access it at the comfort of your home, office, even at a cafe while you relax and chat with your friends.

Vellora Jewelry online store offers you various payment methods. Moreover, you don’t need to do anything except for making your payment and waiting for the courier! Your product will be carefully produced only for you and delivered to your door. And all of this will be at very competitive prices as well as the highest quality standards. Spare a little time and browse our products to discover more benefits!

What happens if my ring doesn’t fit

Don’t worry if your ring doesn’t fit your finger because you can send your ring back for free resizing within the first 60 days following the receipt of your order. Please read our Lifetime Jewelry Policy for further information.

How do I know my ring size?

You can easily check your ring size by downloading our printable ring sizer.

I’m planning a surprise for my girlfriend. What size of an engagement ring to buy?

If you are planning a surprise and you are not sure about the size of the ring, you can always order the average ring size and send it back to us for resizing within the first 60 days of receipt of your product.

Average ring size varies between 5.5-6 for women & 8.5-9 for men. Please check our ring size guide for more information.

How do I know if the product I choose is engravable?

If the product that you would like to buy is engravable, you will see the engraving option on the product page.

Will the product take longer if I add engraving to my ring?

No, engraving won’t change the production time.

Do you have a catalog?

No, currently we don’t offer catalogs as you can view and create many more product variations on our website. All our designs are as close to you as your mobile device.

How long does it take to receive my order? Can you ship the same day?

Each Vellora Jewelry product is customized and is produced based on customer’s choice of options. We don’t work with stocks and each product needs to go through the production process. We continuously work on improving the production time to make sure we can deliver our products as soon as possible. Our fabrication lead time is 7-15 working days.

Where do you ship?

Vellora Jewelry ship anywhere in the Philippines and to selected international countries.
List of countries we currently ship to: Canada, China, Cambodia, Denmark, France, Finland, Georgia, Germany, Greece, Iceland, Ireland, Italy, Japan, South Korea, Lebanon, Malaysia, The Netherlands, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, The United Kingdom, The United States.

What’s your courier?

Our official partner in shipments in Philippines is LBC. For international shipments our official partner is FedEx.

What are my shipping address options?

  • Your doorstep. We may ship it straight to your home.
  • Your office. If no one is available to receive the parcel at your house, we may send us to your office address.
  • Any LBC branch. Can’t claim the parcel? No problem. Just indicate your preferred LBC branch at the shipping address and we’ll send it there for pick-up.

Do you do meet-up delivery?

Yes. Official Vellora Jewelry sales agent will handle the personal delivery at an agreed location. You can also drop by on Vellora Jewelry office located in Meycauayan, Bulacan. (by appointment only)

Can somebody claim my order in my behalf?

Yes. Just let us know in advance. Upon claiming, the representative may present a valid ID and a copy of the Acknowledgement Email for verification purposes.

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